Discover common WhatsApp Business Platform use cases that help drive customer and business growth
Share important updates with customers
NOTIFICATIONS :-
# Send order confirmations and shipment updates
# Share appointment availability and other reminders with your customers
Make promotions feel more personal
PROMOTIONS :-
# Send order confirmations and shipment updates
Drive upsell and cross-sell opportunities.
# Re-engage after cart abandonment.
# Maximize the ROI of your marketing spend with hyper relevant promotions.
Build a friction-free buyer journey
COMMERCE :-
# Make it easy for customers to browse products and place an order, right from within WhatsApp
Optimize support costs and increase efficiency
CUSTOMER CARE :-
# Deploy automated conversational flows to mitigate high volume inbound support requests.
# Implement smart routing from conversations only when live agent support is needed.
# Integrate with popular back-end systems like CRM and marketing automation platforms
Provide account access and password support
VERIFICATION :-
#
Enable multi-factor authentication or one-time passwords to verify accounts and users.
Create your own one-of-a-kind experiences
CUSTOM FLOWS :-
#
Deliver interactive conversational experiences that engage and delight.
Take the next step
WhatsApp Business offers a more personal customer experience so you can run your business better.